Cancellation & Refund Policy
Last updated: September 21, 2026
Trial plan
The trial plan is free -- no payment is taken, so there's nothing to refund. It simply ends or you choose to upgrade to a paid plan.
Paid subscriptions
Paid plans are billed in advance for each billing cycle. You can cancel or request a downgrade at any time from the Billing page in the app. When you do, you keep full access for the rest of the cycle you've already paid for -- the change takes effect automatically at the end of that cycle. We don't charge, or refund, a partial amount for a cycle that's already in progress.
Refunds for billing errors
If you were charged in error -- for example, a duplicate charge or an amount that doesn't match your plan -- contact us and we'll investigate and refund the incorrect amount once confirmed. Refunds are issued to the original payment method via Razorpay and typically take 5-7 business days to reflect, depending on your bank.
Overdue payments
If a renewal payment fails, your account enters a grace period during which most features are paused until payment is made, as shown in the app. This isn't a cancellation -- your subscription resumes normally once you pay the outstanding amount.
How to request a refund or cancellation
Cancel or downgrade directly from the Billing page in the app, or email us at hello@dvizibl.com for anything not covered above.